Privacy policy

Almandoos Trading - Sole Proprietorship L.L.C., trading as Al Mandoos ("Al Mandoos"), is a company registered in the United Arab Emirates in 1986 under trade licence number CN-1015949, and owns and operates the e-commerce website almandoos.com. This Privacy Policy (the "Policy") forms part of our Terms of Service relating to the use of the Website, and by using the Website you expressly consent to our collection, use and disclosure of your information in accordance with the terms of this Policy. We may amend this Policy at any time without notice, and such amendments become effective from the date upon which we make them available on the Website. If you do not agree to the Policy (including any amendments), then you should immediately cease using the Website.

Your information

The type of information we collect from you is either personal to you, or is general in nature:

Personal Information: When you register on the Website as a customer, update your information, purchase any goods or services, take part in promotions or send emails to us, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, purchase and transaction history, billing information (including credit card information), interests, and other such 'Personal Information'.

General Information: We also receive more general information from you as a result of your visits to, and use of, the Website. This general information does not identify you personally, and can include information such as your IP address, the date and time you access the Website, length of time you spend on the Website, your browsing history (recorded by the text and graphics files that compose that page), the Internet address of the website from which you linked directly to our Website, and other such 'General Information'.

Collecting and using information

Most of this Website can be used without giving us any information. However, certain services may involve collection of information from you. We use this information to provide you with a better service, and in particular to: keep internal records; improve our products, services and the Website; communicate with you if you have ordered or purchased Products from us; contact you for market research purposes; and provide you with information about new Products, promotions, special offers and other information. If you contact us via the Website, or via email to the contacts set out on the Website, we may keep a record of that correspondence.

We use General Information to help us make the Website more useful to visitors (including to help us assess content of interest to visitors), and for other purposes such as determining the Website's technical design specifications and identifying system performance or problem areas, for tracking activity on the Website, preparing reports, assessing trends, and otherwise monitoring the way in which the Website is being used - none of which would be in a way that personally identifies any users.

Non-disclosure of personal information

You agree that we may share your Personal Information within Al Mandoos. We will not share, sell or rent your Personal Information in any manner to any third parties outside Al Mandoos, except when we have your permission; or if required to do so by law or any governing authority; or to protect our own legitimate interests.

Security

Keeping your Personal Information secure and preventing unauthorized access is of utmost priority to us, and we take all steps reasonably necessary to protect your Personal Information against any unauthorised access, use, alteration, disclosure or destruction. Whilst we have put in place physical, electronic and managerial procedures to secure and safeguard your Personal Information, we will not be held responsible for any unauthorised access by third parties and we cannot guarantee that the Personal Information provided by you or that is transmitted via this Website or by e-mail is totally secure and safe.

Cookies

The Website uses cookies, which are files that store information on your hard drive that allow a website to recognize users, track new users and to record session information. Most browsers are automatically set to accept cookies but if you choose you can disable the cookies from your browser.

Service providers we share information with

Our online store is hosted by Shopify, which stores and processes your information on our behalf so that we can operate the store, take orders and accept payment. We also share the information necessary to fulfil your order with our payment processors and with the courier that delivers to you. These providers may only use your information to perform the services we have engaged them for, and are not permitted to use it for their own purposes.

Transfers outside the UAE

Because our store and some of our service providers operate internationally, your information may be transferred to, stored in, or processed in countries other than the United Arab Emirates. Where we do this, we take reasonable steps to ensure your information continues to be protected to a standard consistent with this Policy.

How long we keep your information

We keep your personal information for as long as we need it for the purposes described in this Policy - for example, to maintain your account, to complete and support your orders, and to comply with our legal, tax and accounting obligations. When we no longer need it, we delete it or anonymise it.

Your rights

Subject to applicable law, you may have the right to:

• ask what personal information we hold about you and request a copy of it;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your personal information, where we are not required to keep it;
• object to, or ask us to restrict, certain uses of your information;
• withdraw your consent at any time, where we rely on consent to process your information; and
• opt out of marketing communications, which you can do at any time using the unsubscribe link in any marketing email we send you.

Withdrawing consent does not affect the lawfulness of anything we did with your information before you withdrew it. To exercise any of these rights, contact us using the details below. We may need to verify your identity before we act on your request, and we will respond within the time required by applicable law.

Children

Our store is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with their personal information, please contact us and we will delete it.

Complaints

If you are not satisfied with how we have handled your personal information, please contact us first using the details below so that we can try to resolve it. Depending on where you live, you may also have the right to complain to your local data protection authority.

Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. The revised Policy takes effect from the date it is published on this website, and we encourage you to review it periodically.

How to contact us

If you have any questions about this Policy, about how we handle your personal information, or if you would like to exercise any of the rights described above, contact us at:

Almandoos Trading - Sole Proprietorship L.L.C.
Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates
P.O. Box 577, Abu Dhabi, United Arab Emirates
Email: care@almandoos.com
Telephone: +971 2 445 8500