Shipping policy

By placing an order on the Al Mandoos website, you acknowledge that you have read, understood, and agreed to our shipping and delivery policy. This includes adherence to all its terms and conditions. All our shipments are subject to the policies and terms provided by our shipping and delivery partner. Al Mandoos cannot be held responsible for any claims or compensation once the order is confirmed, the beneficiary is notified, or the customer receives the order, except in the following case:

If the received item is damaged or defective, you can request a return through our customer service channels for inspection and processing of the return or replacement. Our return, exchange and cancellation policy applies.

Delivery times

Orders are shipped by courier and typically arrive within 2 to 3 working days, varying by location and service.

An estimated delivery date is confirmed when you receive your order confirmation. Shipping costs, where applicable, are calculated and displayed at checkout.

International orders

You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. International deliveries may be subject to import duties and taxes, which are levied once the package reaches the destination. You are responsible for any additional customs clearance charges; Al Mandoos has no control over these charges and customs policies vary widely between countries.